Refunds, returns, shipping [short and sweet!] – Craft the Cacao

Refunds, returns, shipping [short and sweet!]

Shipping information

All our Singapore-only orders enjoy same-day or next-day delivery. FREE delivery for orders of S$55 and above.

We ship worldwide. Estimated shipping times 4 to 10 working days from Singapore to countries in Asia, North America, Europe, and others. Shipping fees visible when filling cart.

If you have placed an urgent order on a Friday or Saturday, do let us know and we will try our best to deliver it ASAP.



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Unfortunately, as we purvey handcrafted food, we are unable to accept returned goods. If we have made a mistake with your order and given you something not stated on your original order invoice, we will promptly offer a replacement.

To complete your return, we require a receipt or proof of purchase.